GlobalLogic Recruitment Drive for Support Engineer| 2021

 GlobalLogic Recruitment Drive for Support Engineer. 2021

Company Name: GlobalLogic

Job Role: L1 Support Engineer

Location: Gurgaon

Experience: 1-3 Years

Education: Graduate

Apply by: Immediate

Candidates with 1-3 years of work experience can apply for the job role. Good opportunity for the experienced candidates to work as an L1 Support Engineer at GlobalLogic.

Key Job Details:

• Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
• If no solution is available, L1 personnel will escalate incidents to a higher level of support.
• L1 would remain the only channel for the client to communicate with the support team.
• First and all subsequent contact to customer
• 24*7 support via phone and email
• Qualification/replication of the reported issue in an appropriate customer environment
• Basic Level 1 troubleshooting, redirect to L2/L3 as required
• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
• Initial triage to isolate unsupported 3rd party issues from the potential root cause
• Provision of technical resolution or problem workaround
• Problem routing/escalation to second/third level support or third parties where require

Eligibility and Skill:

• 1-3 Years of work experience
• JAVA
• React JS Basics
• Web Application Basics
• AWS Cloud Basics

About GlobalLogic:

GlobalLogic is an engineering service company. It provides a software product development company. The company is headquartered in San Jose, California.

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